Return Policy

Refund Policy

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Returns
We offer 14 day returns.  If you are unhappy with your order for any reason please contact us.  Be sure to include your order number.  We do not refund shipping costs or pay for return shipping.

If your item is a preorder, you have 14 days after you receive your item to start the return.  Any defects need to be reported within 14 days after you receive your item.

Pre-order Cancellations

Pre-orders can be cancelled for a full refund within the first 24 hours after being purchased.  Any pre-orders canceled after the first 24 hours will be for in-store credit only.  In-store credit will be in the form of a gift card and can be used for future purchases.  If an order is being processed and prepared for shipment, unfortunately it can no longer be cancelled.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.  You are only allowed to return up to $250 worth of purchases at a time.  No bulk returns will be accepted.

Refused Delivery - Any packages that are refused upon delivery and returned to us will be refunded less the original shipping costs.

Gift cards are non-refundable.

All Clearance items are final sale, no returns or exchanges.

Any Holiday items that are returned after the holiday will be subject to a 15% restocking fee.

Any AOP print items that are returned are subject to a 15% restocking fee.  Please note: Patterns will vary with all-over-print styles, no two pieces will look identical nor be an exact match to the one pictured online.  If you are unhappy with the placement that you receive and would like to exchange the item, it is your responsibility to pay the shipping.

Blue Culture Tees is not responsible for lost or damaged packages.  If your tracking number is showing that your order has been delivered but you do not have your package, you will need to contact UPS or USPS directly and file a claim if needed. 

To complete your return, we require a receipt or proof of purchase.  Please save the invoice you received with your package.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 14 days after delivery

Refunds (if applicable)
Once your return is received and inspected, it will be processed in 1-5 business days and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days depending on your bank.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at customerservice@blueculturetees.com.

Sale items (if applicable)
All Clearance items are final sale, no returns or exchanges.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at customerservice@blueculturetees.com.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a egift certificate will be emailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, please contact us at customerservice@blueculturetees.com for return instructions.

Shipping costs on original order are non-refundable. If you receive a refund, the cost of original shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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Revised 3/25/2020

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